CLIENTS
Our best business card is, without a doubt, the group of installations already consolidated that daily give service to hundreds of telephone transactions. Natural Vox will be delighted to provide a first hand references on the part of our clients, so you can verify, deeper, the excellent operation of the implanted systems (Contact).
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Solutions of TELEPHONE BANKING: 
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Solutions of INFORMATION AND SALES: 
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Solutions of APPOINTMENT ARRANGE: 
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Solutions of INSURANCES: 
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Bankia one of the first national savings banks, has installed an Interactive Telephony System (STI), provided by Natural Vox in 1992. Now they have renew the STI with a new one much more powerful and completely developed with GAP Editor. The conversation between the user and the System is based on oral communication, that is, Voice Recognition predominates. However, those clients who have a DTMF telephone can accede keying in those numeric data that are asked for. The System implanted in Bankia permits that their clients could accede to information about their accounts in a very agile and effective form. Also it allows them to enjoy different services provided by the entity, avoiding the necessity of having to move to the offices. |
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The Interactive Telephony System installed in BBVA one of the main banking corporations at national and international level, is designed to make by telephone and ampler number of banking operations. Like other BpT Systems designed by Natural Vox, are based on Voice Recognition. The conversation begins with the question "What do you want?". This innovating user interface, gives a really human touch to the System, and leaves patent Natural Vox operation philosophy: interact with the user in the most natural form. By means of this System, the banking entity offers to its clients a service of great quality and reliability, that permits them to make through the telephone, 24 hours a day, 365 days a year, a great part of the operations related to the management of their accounts. |
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Grupo Banco Popular also has trusted in Natural Vox and has our Telephone Banking System, with natural recognition. The development has been done also with GAP Editor. |
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Patagon-OpenBank, a branch office pertaining to the BSCH Group that follows a user attention innovating philosophy because it does not have branches, has decided to use as a complement in its client’s attention lines, the BpT System provided by Natural Vox. The implanted System, based on the most modern Phonetic Recognition technologies, permits the clients to accede to numerous services in a comfortable, agile and effective form. |
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Banco Atlántico, another one of the most important national banks has chosen to offer to its users a hot-line banking information system based on Voice Recognition developed by Natural Vox. This installation, totally consolidated, permits the bank clients to accede from any telephone to the information of their accounts, and also to make an ample number of operations, without having to go to the bank. |
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Banesto develops its own applications with our Graphical Application Generator, GAP, which allows them to adapt to the needs of their clients. The Banesto System counts with the last Recognition Technology; with Advance Recognition, Synthesis in real time, because it counts with the last synthesis version developed by Natural Vox. |
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With Bancaja, Our consultancy service defined the functional specifications of the system that is currently giving the Telephone Banking Service. |
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ALSA, a company leader in the Spanish sector of transport of travelers by highway, has a Ticketing and Information System, available 24 hours a day, 365 days per year. The operations that can be done in an automatic way are the following: consult schedules, prices, addresses, points of sale, buy, reserve, change and cancel tickets. This application, developed with GAP Editor and with advanced recognition in all the questions, permits to automate most of the calls in the Call Center. |
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One of the most requested and useful services provided by the DGT is the information of the highways. This service available 24 hours a day and 365 days per year, is massively used in vacancies and in days with meteorological risk situations for driving. |
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The project has consisted on generating a Recognition System for the question "How can I help you?". This recognition has been made from real material of Amena clients. The objective of this development has been to maximize the understanding maintaining the error. |
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Telefónica Móviles is leader in the development and management of activities related with mobile telephony and radiofinding and radiotelephony services. This company has selected Natural Vox to develop projects related with speech technologies that permit to offer a better service to their users and to improve its corporate activities. |
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This Interactive Telephony System is designed to give weather information. The interaction between the user and the System begins with an open question that allows the user to express with absolute freedom and to obtain in a fluid way the weather information that requires, about any municipality, ski station or coast zone. |
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The Automatic Telephony System for Iteuve Euskadi, permits to take an appointment 24 hours a day, to make the ITV in different stations. By means of this applicative, Iteuve Euskadi has been able to reduce costs derived from the attention to collect appointments, allowing to its clients to enjoy a effective and easy to use Previous Appointment System. |
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Every year, during the rent campaign, a great number of people get in contact with DFGto make their rent declaration. The Interactive Telephony System provided by Natural Vox for the DFG permits to attend approximately 4000 daily communications. So, the investments in personnel, time and money are reduced remarkably. The Automatic Telephony System implanted allows to the contributors to arrange an appointment 24 hours a day and makes possible to attend a greater number of simultaneous communications. |
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IVESUR is the first Spanish company dedicated to ITV that has received the AENOR certificate, according to ISO9002 norm. It has a Previous Appointment Telephone System developed by Natural Vox that permits to offer a greater quality service to its clients. This System is developed using Voice Recognition Technology and allows the IVESUR clients to request an appointment to make the technical inspection of their vehicle the 24 hours a day. |
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It is a Previous Appointment Systems that allows to request, change or cancel an appointment with the doctor and the pediatrician. It is installed in Centro de Salud Jazmín (Madrid) and it works 24 hours a day, 7 day a week. The System, developed with GAP Editor, is obtaining a 70% of automatism. |
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The System installed in the main Mapfre offices in Majadahonda, gives service to all the agents and providers of Mapfre Autos.Thanks to this System, the agents can check in an automatic way, using the vehicle numberplate, a policy, receipt, charge advise, validate proposals, between otehr options. Providers can: open and confirm an expedient, continue an opened expedient, confirm a finallized service and other options. |
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The System developed for this company provides information of schedules, directions, telephone and fax numbers of the different delegations. |
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